DETOX YOUR WORKPLACE
Conflict between management and staff in the workplace costs companies millions every year.
Managers and leaders have a responsibility to develop a healthy and conflict free culture within the workplace. Without constant attention and staff training, it's easy for the workplace to become toxic. Workplace conflict does not only affect your staff and morale, but also filters down to your customers.
THE HARD COSTS OF A TOXIC WORKPLACE ARE YOUR CUSTOMERS!
Hard costs are measurable costs that can be deducted from your financial statements. leaders and managers often overlook them during conflict.
Wasted time: Time is money, and if people are avoiding one another and delaying outcomes, there’s a big cost to that.
Lost workdays: If you’re expecting people who are in conflict (or who are surrounded by conflict) to work without resolution, they more often than not be taking sick days just to avoid the stress.
Reduced productivity: When you have to work on a project with someone you’re not getting along with, the job takes longer, and the final product is affected.
Performance and quality: Even if you don’t notice a marked drop in productivity, you’ll probably notice a diminished quality in the work that’s being delivered.
Sabotage and theft: If employees reach a point where they feel no one cares about a situation, it’s not all that unusual for sabotage and theft to ensue.
Turnover: Regardless of the size of your organization, there is a massive cost associated with the cost of hiring, processing, and training every new employee.
Termination packages: Unresolved conflict can lead to a termination package that’s costlier to the company than if someone stays or leaves on good terms.
Legal costs: If a lawsuit is filed, you’ll spend money on legal fees and wages for all the employees who are addressing the court case, not to mention that the money you pay out isn’t going toward productivity or more sales.
EVERYONE OF THE ABOVE WILL HAVE AN AFFECT ON YOUR STAFF CUSTOMER CULTURE.
CUSTOMER EXPERIENCE & ANTI CONFLICT CULTURE TRAINING
Working within a privileged position inside the gaming industry for many years, I witnessed many examples of conflict affecting customer service. Conflict between management and staff in the workplace costs companies millions every year.