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Non verbal communication


The most important part of communication if the other party is getting aggravated and emotional, is your ability to communicate non-verbally. Once the conversation becomes heated the other person’s ability to read and understand your spoken communication becomes clouded and their ability to take in auditory information becomes very limited.

#communication#conflictmanagement#conflictresolution#workplacebullying#workplacestress#workplacesafety#managementconsulting


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